Effective Date: 2.16.2024
Thank you for shopping at HighScience.com! We appreciate your business and want you to be completely satisfied with your purchase. Please review our Return and Refund Policy below.
1. Returns
1.1 Eligibility
We accept returns within [number] days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
1.2 Process
To initiate a return, please contact our customer support team at [info@highscience.com]. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide instructions on where to send the item.
1.3 Shipping Costs
Customers are responsible for the return shipping costs unless the return is a result of our error or a defective product.
2. Refunds
2.1 Processing Time
Refunds will be processed within [number] business days after we receive the returned item. The exact timing may vary depending on your payment method.
2.2 Method of Refund
Refunds will be issued in the original form of payment used for the purchase. If the original payment method is unavailable, an alternative method may be used.
2.3 Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
2.4 Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at [info@highscience.com].
3. Exchanges
At this time, we do not offer exchanges. If you need a different size or product, please follow the return process and place a new order for the desired item.
4. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [info@highscience.com].
Thank you for shopping at HighScience.com!
